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Computation of Coverage

#Computation-of-Coverage
  • Factors Considered
    • Number of unique agencies
    • Number of unique agents
    • Number of unique active agencies
    • Number of unique inactive agencies
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Computation of Activities' Quality

#Computation-of-Activities'-Quality
  • Factors Considered
    • Total Number of Activities
    • Types of Activity done (Activities with agency + agent, Activities with agency, Internal Activities)
    • Activities done on Covered agencies
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Computation of User FaceTime score

#Computation-of-User-FaceTime-score
  • Factors Considered
    • Total Number of Meetings
    • Avg. time on meetings
    • Total Number of Calls
    • Avg. time on Calls
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Cluster Users into 3 tiers & plot them

#Cluster-Users-into-3-tiers-&-plot-them
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Curious case of User 12884

#Curious-case-of-User-12884
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TODO:

#TODO:
  • Validate the number of users after merge and before merge (meetings DF) - Done
  • Add Call data and meetings duration to the dataframe. - Done
  • Rank/Cluster users into 3 tiers by user-score. - Done
  • Consider meeting type in scoring.
  • Decide on the weights for each of the parameters used for scoring.
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